Policies

You must provide at least 24 hours' notice for cancellations. If you do not cancel within this timeframe, the full session fee will be charged to the credit card on file. Exceptions may be made in cases of documented emergencies at my discretion.

Appointments are 30 or 45 minutes in length, with initial evaluations lasting up to 60 minutes. Please ensure that you are on time and that all necessary technology is functioning properly for telehealth appointments. Sessions will end promptly at the scheduled time to accommodate other patients.

A valid credit card must be kept on file and will be charged for missed appointments, consultations, or unpaid balances.

●   Initial Psychiatric Evaluation (60 min): $500

●   Medication Management (30 min): $350

●   Combined Medication Management and Psychotherapy (45 min): $450

Telephone and video sessions are billed at the same rate as in-person visits. All payments are due at the time of service via Zelle or credit card.

I am an in-network provider with several commercial insurance panels.  I utilize a third-party company called Headway to manage insurance billing and reimbursement. If I am out-of-network with your insurance and you wish to seek reimbursement, I will provide documentation for your insurance claims via a superbill. In those circumstances, you are fully responsible for payment at the time of service.

It is your responsibility to:

●   Verify your insurance coverage, deductible, and reimbursement rate.

●   Submit claims to your insurance provider.

●   Communicate directly with your insurer regarding coverage issues.

I do not communicate directly with insurance companies, disability insurers, or life insurance companies. If direct communication is required and becomes excessive, I may charge $100 per 30 minutes of correspondence.

Your privacy is protected under the Health Insurance Portability and Accountability Act (HIPAA) and New York State law. Your records will not be released without your written consent, except under the following circumstances:

1.    Legal Obligations: If required by law (e.g., court orders, subpoenas, or government investigations).

2.    Risk of Harm: If you present a danger to yourself or others, I am legally required to take appropriate actions, which may include notifying authorities, emergency services, or designated emergency contacts.

3.    Suspected Abuse or Neglect: If there is reason to believe a child, elderly person, or dependent adult is being abused or neglected, I must report it to the appropriate authorities.

4.    Medical Emergencies: If you experience a medical or psychiatric emergency and I cannot reach you, I may contact your emergency contact.

You may withdraw consent for communication with any third party at any time, except in emergencies.

I utilize encrypted and HIPAA-compliant video platforms for telehealth services.

Psychiatric treatment, including psychotherapy and medication management, carries potential benefits and risks. By engaging in treatment with me, you acknowledge that:

●   Treatment may improve your symptoms, but results are not guaranteed.

●   Medications may have side effects, including rare but serious reactions.

●   Psychotherapy can bring up distressing emotions and require active participation.

●   You may discontinue treatment at any time, but abrupt discontinuation of medication may have risks.

If you have concerns about any aspect of your care, it is your responsibility to discuss them with me.

●   For life-threatening emergencies, call 911 or go to the nearest emergency room.

I do not provide crisis intervention services. If you require urgent support outside of business hours, please contact:

●   988 Suicide & Crisis Lifeline: Dial 988

●   NYC Well: 1-888-NYC-WELL (1-888-692-9355)

We may use SMS text messaging for certain types of communication with you, including billing, customer service, appointment reminders and other administrative requests.

Providing us with your mobile phone number is optional. It will not affect our services to you. By entering your phone number, you agree to receive informational SMS messages (appointment reminders, account notifications, etc.) from Blue Couch Psychiatry PLLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at benjaminfeymd@gmail.com. You can opt out at any time by replying STOP. See Privacy Policy & Terms and Conditions below.

●   Messaging Terms & Conditions:

o   You agree to receive informational messages (appointment reminders, account notifications, etc.) from Blue Couch Psychiatry PLLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at benjaminfeymd@gmail.com. You can opt out at any time by replying STOP.

●   Information collected:

o   We may collect information, such as name, phone number, and email address.

●   Use of information collected:

o   We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.

●   Sharing of information collected:

o   We may share information we collect with payment processors, legal authorities, partners so that these service providers can perform their normal duties. We do not share, sell, rent, or trade any information provided with third parties for promotional purposes.

As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. You understand that the messaging frequency may vary. Messaging & data rates may apply. Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

You can contact us regarding any privacy related queries via our email address.